Privacy Policy — How livezx stores your personal information

1 Introduction

Livezx is an international-standard online betting and gaming platform serving users in Bangladesh. We believe every user should have full control over their personal data. This Privacy Policy explains what information livezx collects, why it collects it, how it is kept secure, and what options you have.

This policy applies to all livezx services — including the website, mobile browser, and all associated platforms. We strive to follow international data protection standards such as the principles of GDPR, while also complying with applicable local laws in Bangladesh.

2 Information collected

Livezx collects several types of information. Some is provided directly by you, while some is collected automatically as you use the platform.

3 How We Collect Information

Livezx collects your information in three main ways:

• Information provided directly: Information you provide during registration, login, payment processing, or KYC verification.
• Automatic Data Collection: Information collected automatically while you use the platform — such as IP address and session duration — via cookies, log files, and web beacon technology.
• Information from third parties: Information required to verify transactions from payment providers such as Mobile Pay, Nagad, or Rocket.

4 How We Use Your Information

Livezx uses your information only for specific, lawful purposes. The key purposes are outlined in detail below:

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To respond to your complaints or questions and resolve any issues you may have.
• Security Assurance: To prevent fraud, money laundering, and other criminal activity.
• Legal compliance: To meet the requirements of licensing authorities and law enforcement agencies.
• Platform improvement: To analyze usage patterns and improve the quality of our services.
• Relevant Promotions: To send you personalized bonus and offer updates (you can opt out at any time).

5 Data sharing policy

Livezx never sells your personal information. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
• Game Provider: Only the minimum data necessary to operate the gaming service.
• Law Enforcement: Information may be disclosed when required by court order or legal obligation.
• Regulatory Authority: Information required upon request from the licensing authority.

6 Data protection measures

Livezx uses multiple layers of security to keep your data protected. No system can guarantee 100% security, but we work around the clock to ensure the highest level of protection.

• All data transfers With TLS/SSL encryption Secured.
• Data Stored With AES-256 encryption Protected.
• At the time of account login Two-Factor Authentication Option to enable two-factor authentication (2FA).
• Regular Security Audit and penetration testing is conducted.
• On the server Firewall and intrusion detection system Active.
• Data access is restricted to Authorized personnel only.

7 Cookie Policy

Cookies are small text files stored in your browser. livezx uses various types of cookies to enhance your experience on the platform.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain platform features to not function properly.

8 Data Retention Period

Livezx retains your data only for as long as necessary. Retention periods are determined by legal obligations, business requirements, and your own requests.

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records must be retained for a minimum of 5 years Retained (legal obligation).
• KYC verification documents after account closure 3 Years is retained.
• After unsubscribing from marketing communications 30 days will be deleted.

9 Your Rights

You have a number of important rights regarding your personal data. Each of these is outlined in detail below:

10 Minor Protection

Livezx strictly does not serve anyone under the age of 18. We do not knowingly collect any data from minors. If a minor has registered an account by mistake, it will be closed and all associated data deleted as soon as we become aware of it.

If you believe your child has created an account on livezx, please contact us immediately at support@livezx.bet.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to us through the following: