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Frequently Asked Questions

Livezx FAQ — Frequently Asked Questions & Answers

From registration to withdrawals, bonuses to betting — find answers to all your questions right here.

50+ FAQs Answers in Bengali 24/7 Support

How can we help you?

We're with you at every step on livezx — browse the sections below.

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Registration & Login

How to create an account, log in, and reset your password — all your questions answered.

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Deposits & Withdrawals

Learn about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including methods, processing times, and limits.

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Bonuses & Promotions

Everything you need to know about using welcome bonuses, free bets, cashback, and vouchers — explained in plain terms.

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Betting & Games

How to place bets, understanding odds, game rules, and a live betting guide.

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Security & Verification

Questions about KYC verification, identity documents, account security, and privacy.

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VIP & Points

Everything you need to know about VIP tiers, earning points, exclusive perks, and the loyalty program.

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Account & Registration

To register on livezx, on the registration page Fill in the form with your name, mobile number, email, and password. Your date of birth must confirm you are 18 or older. Once you verify via OTP, your account is activated — the whole process takes just 2 minutes.

No. Under livezx's policy, each person may only hold one account. If multiple accounts are found, both will be closed and the balances may be forfeited. All benefits are available through a single account.

on the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. If you still have trouble, contact us at support@livezx.bet.

KYC verification is mandatory before you can make a withdrawal. Submit a photo of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24 hours — it's there to keep your account secure.

Yes, you can update your contact information from Account Settings. You'll need to verify via OTP before any changes are saved, and KYC-verified accounts may require additional documentation.
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Deposits & Withdrawals

You can deposit via Mobile Pay, Nagad, Rocket, DBBL Nexus Pay, and bank transfer. Mobile banking deposits are typically instant. The minimum deposit is ৳500 and per-transaction limits apply.

Mobile banking withdrawals (Mobile Pay/Nagad/Rocket) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Requests submitted after 6:00 PM are more likely to be processed the following morning.

The minimum withdrawal is ৳500. The maximum single withdrawal is ৳1,00,000. Higher limits apply for VIP members. For more details, VIP Page See details.

First, wait 5–10 minutes. If the balance still hasn't updated, email support@livezx.bet with your transaction reference number or reach out via live chat. It's always a good idea to keep a screenshot of your transfer confirmation.

No. livezx only accepts payments made from accounts registered in the account holder's own name. Third-party transactions may be declined and your account could be temporarily suspended.
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Bonuses & Promotions

After your first deposit as a new member, the welcome bonus is automatically credited to your account. For bonus amount and terms, visit the Promotions Page Bonus withdrawals are subject to meeting specific wagering requirements.

The wagering requirement is the number of times you need to bet with your bonus before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. Once completed, the bonus balance becomes withdrawable.

Voucher page enter your code and click the "Apply" button. A valid code will instantly add the bonus or discount to your account. Each voucher can only be used once.

Yes, most bonuses have an expiry date. You'll generally need to use your bonus within 7 to 30 days of registering. Once expired, the bonus is automatically forfeited. For the validity period of each promotion, on the Promotions Page are listed there.

Weekly or monthly cashback returns a percentage of your net losses over a set period. For example, with 10% cashback, a ৳10,000 loss would get you ৳1,000 back. See the Promotions Page for full terms and conditions.
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Betting & Games

You can bet on 30+ sports including cricket, football, kabaddi, tennis, badminton, basketball, and volleyball — covering everything from international tournaments to local leagues. on the Match Odds page View all markets.

Live betting means placing bets on a match in real time as it unfolds. You can bet even after the match has started, and odds update continuously. Log in, Match Odds Open it and select an ongoing match from the "Live" tab.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out option is available, you can settle your bet before the match ends — securing a partial return even if the full outcome hasn't played out.

If a match is cancelled or abandoned, your stake is generally refunded. In cricket, markets may be voided if the required number of overs is not completed. For more details, Terms & Conditions see the page.

RTP (Return to Player) is the percentage of total wagers a game pays back over time. For example, a 96% RTP means you'd receive an average of ৳96 back for every ৳100 wagered. All games on livezx are sourced from verified providers with certified RTP rates.
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Security & Privacy

Yes. livezx uses 256-bit SSL encryption. Your data is never shared with third parties — except where legally required. For more details, Privacy Policy see the page.

Change your password immediately and log out of all devices. If you notice any suspicious transactions, contact support@livezx.bet right away. We'll investigate your account and take the necessary action.

Never. livezx will never ask for your password or full card number through any channel. If someone claims to be from livezx and requests this information, it's a scam — do not respond and report it to us immediately.

If you'd like to stop playing, send a request to support@livezx.bet. As part of our responsible gaming commitment, we can arrange a temporary or permanent account closure. For more details, Responsible Gaming see the page.
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VIP & Loyalty Program

You earn points on every bet, and once you accumulate enough, you move up to the next VIP tier. There are four tiers: Silver, Gold, Platinum, and Diamond. For more details, on the VIP page. See details.

VIP members enjoy higher withdrawal limits, a dedicated account manager, exclusive bonuses, faster payment processing, and invitations to special events. Diamond tier members also receive a special birthday gift.

Earned points are typically valid for up to 12 months. Staying active regularly may extend your points' validity. Extended inactivity can result in your points being reset to zero, so make sure to log in regularly.

Yes, once you've accumulated enough points, they can be converted into bonus credits. The conversion rate depends on your VIP tier — higher tiers get better rates.

A few more things about livezx FAQ

Livezx is one of Bangladesh's most popular online betting and gaming platforms. Thousands of users enjoy cricket, football, and casino games on the platform every day. New members often come with plenty of questions — this FAQ page is here to answer them.

From registration and your first deposit to using bonuses and making withdrawals — you're bound to have questions along the way. We want you to find answers quickly and enjoy a seamless experience. Use the search box or category tabs above to get the information you need fast.

If you can't find the answer you're looking for, contact our support team directly. We're available 24/7 via live chat, email, or social media.

Live Chat

Available 24/7. Log in and click the chat icon.

Email Support

Support@livezx.bet — Expect a reply within 24 hours.

Responsible Gaming

Click here — get help and guidance.

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Why wait? Get started now

Done reading the FAQ? Register on livezx today and start playing with your welcome bonus.

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